With our simple returns process, you can shop online worry-free.
If you're not satisfied with an item that you purchased on Aifeellighting, you can initiate a return within 30 days of receiving your order for a refund, as long as the item is in its original condition and packaging and subject to the additional guidelines set forth in this Policy. There is no handling fee for returns. However, the shipping costs of the return are at your expense.
Review our refund policy and the full list of ineligible items below before starting the process.
- Start the return process within 30 days of receiving your item.
- The product must be in new or unused condition, with all original product inserts and accessories and in its original packaging.
- You will be responsible for the return shipping costs except in instances where the item arrived damaged or defective.
- Ship the product within 7 days of receiving the return approval. Refunds will not be issued for items damaged in return transit or for returns that are never received.
Please note the following items does not apply to be returned:
- (1) Customized products that are ordered from the manufacturer according to the customer’s wishes. (except manufacturer defects)
- (2) All accessories, such as light bulbs, ceiling plates.
- (3) We will not accept returns, cancellations or exchanges of large orders of the same product (“large orders”: three or more of the same product). If you are ordering a large quantity of an item, we recommend that you first buy one to make sure whether it is what you need. For any questions, please contact us at [email protected] and we will get back to you as soon as possible.
- (4) Shipping costs: Please note that the fast shipping costs such as HK EMS are not refundable once your order has been shipped. If your order is returned and refunded, this additional shipping cost will not be refunded.
Please note: The colors may appear slightly different via the website due to the computer’s image resolution and monitor settings. The dimensions will be slightly different as a result of manual measurement. The sizes and colors on our website are for reference only.
How to initiate the return & refund?
(1) Send an email to [email protected] including the return reason and the item you wish to return within 30 days from the date of receiving your item.
(2) We will check your email within 48 hours on working days.
(3) Once your return application is approved, you will receive an email of return approval including the return address.
(4) If everything is ready, you have 7 days, from the date of receiving return approval, to send off the item you wish to return. The shipping fee of the return will be paid by you.
(5) Please tell us by email the tracking number and the tracking URL after sending off the return.
(6) Once the returned item is received, we will tell you by email whether the returned item is eligible for our Return & Refund Policy. If so, we will issue a refund to you. If not, we reserve the right to refuse to refund you.
You can cancel your order free of charge within 48 hours. Please send us your order number and invoice by email and we will confirm and reply you within 48 hours on working days.
If your order has been shipped, it cannot be cancelled. If you insist on cancelling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
You can change your order information (such as colors, dimensions, shipping address, telephone number) within 48 hours.
If your order has been shipped, it cannot be modified.
Refunds (if applicable)
We will refund for you after receiving the returned item which is eligible for our Return & Refund Policy.
The refund will be in your original payment account after the refund operation. (PayPal: 1-2 days; Credit card: 3-5 days)
The actual amount received by you may differ from your original payment due to exchange rate fluctuations.
Any shipping fees you paid are non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged during transportation.
If you need to exchange it for the same item, send us an email at [email protected].
Any product that is received damaged or arrived with a missing part must be reported before installation and within 48 hours of receipt.
Please hold on to all packaging materials and wait until an inspection has been done by the shipper.
Please inspect all boxes for damages and tell the courier to make remarks on the delivery note if such damage is visible.
Products received with broken glass, or dented shades or frames are not considered as defective item and cannot be returned. In such a case, we will provide replacement for glass or shades at no additional charge.
If you do not wish to receive a replacement and want to return the item, we will consider it as a normal return shipment and charge restocking fees of up to 35%. We also preserve the right to deduct all outbound shipping from the refund.
Returned item having missing pieces
After we check your returned package and find that there is any missing part, we will charge restocking fees of up to 35% and outbound shipping fee.
Once your order has been shipped, we cannot stop it. If you refuse to take delivery, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
In the event of force majeure (such as damage or defects), please contact our customer service team at [email protected] immediately and we will give you an appropriate solution.
If the product cannot be returned to the sender ( for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.
Receive incorrect item
In this case, we recommend that you first check your order information (correct or not).
All shipments with items that were received incorrectly or in error need to be reported to us within 1 week since receipt of the item.
In the event of the delivery of an incorrect item, we shall provide the correct product within a period of up to 8 weeks after receiving your email. We will pay for all shipping fees for returning the incorrect item and for providing the correct product.
If you do not want an exchange and insist on returning the item, the order will be treated as a normal return and you will be charged up to 35% for our storage costs, order preparation costs and shipping costs.
All products are covered by a 2-year warranty since the day the item is delivered.
Excludes damage caused by accident, abuse, or neglect.
Excludes natural aging or wear of materials.
Excludes purchases made using online auction sites.
Special Note: (The date of receipt is the time when the logistics information shows the receipt)
The warranty period of the LED rechargeable table lamp is 3 months from the date of receipt. The whole lamp is replaced for free, and the transportation cost is at your own expense.
The warranty period for LED lights, LED light sources and LED drivers is 6 months from the date of receipt. Accessories are replaced for free, and shipping costs are at your own expense.
Other parts of LED lamps will be replaced for free within 2 years from the date of receipt, and shipping costs are at your own expense.
For other non-LED light source products, the warranty period is within 2 years from the date of receipt. Accessories are replaced for free, and shipping costs are at your own expense.
If you have any question about the Returns and Refunds Policy, please contact us at [email protected]